Privacy Policy

When you submit a contact or service-request form, we may collect:

• First and last name
• Email address
• Phone number
• Requested service
• Vehicle year, make, and model
• Questions, comments, or other information you provide
• Your email-marketing preference

Please avoid submitting sensitive personal information that is not necessary for us to respond to your request or provide detailing services.

When you visit the website, our website, hosting provider, security tools, and connected services may automatically collect limited technical information, including:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• General website interaction and diagnostic information

We use this information to operate the website, maintain security, troubleshoot technical problems, and understand general website performance.

We may use Google technologies to understand website performance, measure advertising effectiveness, and determine whether visitors take actions such as submitting a form, calling the business, or requesting an appointment.

Depending on the site’s current configuration, these technologies may include Google Analytics, Google Ads conversion tracking, or Google Tag Manager. They may collect information such as:

• IP address and approximate location
• Browser and device information
• Pages viewed and website interactions
• Referral and advertising campaign information
• Ad-click or conversion identifiers
• Cookies and similar technologies

The website may display videos embedded from Reflections Professional Detailing’s YouTube channel.

Embedded YouTube content may allow Google or YouTube to collect information about your device, browser, IP address, cookies, and interaction with the video. This may occur even though Reflections Professional Detailing owns the video content.

Reflections Professional Detailing does not sell or rent personal information.

We may use the information collected through the website to:

• Respond to questions and service requests
• Recommend appropriate detailing services
• Contact you regarding an estimate, appointment, or submission
• Schedule and manage appointments
• Send service-related confirmations or updates
• Maintain customer and business records
• Improve the website and customer experience
• Prevent spam, fraud, abuse, or security incidents
• Comply with legal and administrative obligations

We may also send promotional emails when you have elected to receive news and special offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us. Transactional communications concerning an active inquiry, appointment, or service may still be sent when necessary.

When you submit a contact or service-request form, we collect the information you provide so we can respond to your inquiry, recommend services, prepare an estimate, and coordinate an appointment.

Form submissions are processed through Fluent Forms and may be delivered to Reflections Professional Detailing by email. Information submitted through the form may be retained as part of our customer communications and business records.

We may use additional scheduling or workflow-automation providers in the future. This Privacy Policy will be updated when those services are activated.

The website may use cookies and similar technologies to:

• Support essential website functionality
• Maintain security remember limited preferences
• Measure website traffic or performance
• Enable embedded third-party content

Cookies are small files stored by your browser. Some are placed directly by this website, while others may be placed by embedded or connected third-party services. WordPress and its plugins may use cookies for technical, security, administrative, or preference-related purposes. You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

The website may include embedded or connected content from third-party providers, such as:

• YouTube videos
• Google Maps
• Google reviews or review widgets
• Social-media links or content
• Website analytics
• Spam-prevention or security services
• Email, scheduling, and automation tools

These providers may collect information such as your IP address, browser information, device information, cookies, and interactions with their content. Their collection and use of information are governed by their own privacy policies and terms. Where available, YouTube videos may be embedded using YouTube’s privacy-enhanced mode, which limits the use of embedded-video views for personalization.

We may share information with trusted service providers that help us operate the website and business, including providers of:

• Website hosting and maintenance
• Form processing
• Email delivery
• Appointment scheduling
• Workflow automation
• Analytics Spam prevention
• Website security

These providers may access information only as needed to perform services on our behalf or operate their own embedded services. We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Protect our rights, customers, property, or business
• Investigate fraud, abuse, or security incidents
• Complete a business sale, transfer, merger, or reorganization

Reflections Professional Detailing does not sell or rent personal information. Keep that statement only if it accurately reflects the business’s practices.

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry
• Provide and document services
• Manage appointments and customer communications
• Maintain legitimate business and tax records
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, or security obligations

Marketing-list information may be retained until you unsubscribe or request removal, subject to records needed to document and honor that request.

You may contact us to request that we:

• Confirm whether we hold personal information about you
• Correct inaccurate information
• Delete information that is no longer needed
• Stop sending promotional email
• Provide information about how your data has been used or shared

Some information may need to be retained for legal, accounting, security, fraud-prevention, or legitimate business purposes. Requests may be submitted through the website contact form or by calling (616) 729-8498.

Questions or requests concerning this Privacy Policy may be directed to:

Reflections Professional Detailing

2643 28th Street SW, Suite C
Wyoming, Michigan 49519

Phone: (616) 729-8498
Website: https://reflectionsprodetailing.com